Member Complaints

Enfield Credit Union prides itself on the delivery of a friendly and quality service to all our members. We want to be regarded by all our members as efficient and fair in all our dealings with you. We welcome your views and opinions: feedback from our members is important to us as it allows us to respond to your needs and improve the products and services, we offer to you.

However, on occasion, things can go wrong, and you may as a result encounter difficulty with some aspect of our service or products. When this happens, we would like you to tell us about your experience.

lf the grievance is a complaint it will be dealt with under the Standard Rules for Credit Unions, Section 20 Disputes and Complaints.

You can contact us directly by phone on 046 9641296; email us at info@enfieldcu.ie or write to us directly. It is our aim to respond to your complaint as quickly as possible. In this respect, your complaint will be fully investigated by us and if it is not resolved within 5 business days, a written response will be provided to you. If your complaint requires further investigation, we will provide you with an update, the details of the person who is responsible for resolving your complaint, and the anticipated timeframe for resolution. Where appropriate, we will decide to meet with you to resolve the complaint.

If you unhappy with the outcome of our investigation and the final response as provided to you, you may refer your complaint to the Financial Services and Pensions Ombudsman:


Financial Services and Pensions Ombudsman’s Bureau

  • Lincoln House
  • Lincoln Place
  • Dublin 2
  • D02 VH29
  • Tel: (01) 567 7000

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